Please be aware: all products are produced and shipped from Bali, Indonesia.
Postage price is dependant on the weight of your order.
Most orders* are posted with DHL from Bali, Indonesia. DHL is the courier company responsible for worldwide delivery. Packages are guaranteed to be delivered within 1 week of shipment and come with a waybill number that can be tracked HERE.
* orders must be addressed to a residential or business address (sorry, PO Boxes aren't accepted) within major metropolitan centres. Addresses that do not fulfil these criteria will be shipped with EMS Indonesia, and delivery handled by your local postage service. Shipping time will vary, however usually occur within 1-2 weeks.
NOTE: if your order is in stock in our Brisbane location (ie, masks), we will post with a local courier service (Australia Post, Couriers Please, Fastway) to expedite wait time.
All orders for rural areas are posted with EMS International, and will be delivered by the local express shipping service in the destination country. These packages are usually delivered within 10 business days of the shipment, however customs processing and clearance can affect these times.
ALL express packages are guaranteed to be delivered within 1 week of shipment.
Because all items are made to order, I require a minimum of 5-7 business days for production, before shipping can occur. We strive to produce and ship all items in the quickest possible manner, without infringing on quality. Please bear in mind that climate factors in Bali can influence supply times and availability, and we appreciate your understanding and patience during these times.
Some Customs Fees or Duty Taxes may apply to some customers. Any taxes, duties, fees, insurance or charges for shipping methods are the buyers responsibility.
Once shipped, the tracking process of a package becomes the responsibility of the customer; if any issues arise, it is the responsibility of the customer to contact LJC Designs within a reasonable amount of time so the issue can be addressed.
To track your package, please visit the DHL website (www.dhl.com), hover over the 'Express' tab, and select 'Track with Shipper's Reference'. Subsequently enter the tracking ID supplied, and you'll be able to see all current information available on the status and location of your order.
Should any problems be encountered, please feel free to direct message LJC Designs - we attempt to respond to all messages within 24 hours. We know that online selling isn't just about the purchase, so we're here to help every step of the delivery journey.
In the event that delivery doesn't occur on the first attempt, DHL will notify me, and in turn me the customer, about requirements to receive the package. If these are ignored or not followed, and the package is returned to Bali, reshipment can be arranged - HOWEVER, the customer is liable for all additional shipping costs, which must be paid PRIOR to the package being reshipped.
*NB:- some small item orders, such as some tassel necklaces and earrings, will be still sent through Registered Post Indonesia to avoid large shipping costs.
As we make all items to order, we do have stricter returns and exchanges policies than a lot of other online retailers. Please read the following details carefully, and in full, for a comprehensive understanding of our policies.
Refunds can ONLY be offered for products deemed to be faulty from either workmanship or materials used (photograph proof required). Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material.
Cancellations of orders are available, however a cancellation request MUST be placed within 24 hours of the original order date. After this time, materials are cut and labour assigned to the production of your order. Strictly no cancellations are available beyond 24 hours after the order date.
Should the sizing of your order not work out, we’re happy to arrange an exchange for you for an identical product, in a different sizing.
To be eligible for a sizing exchange, your item must be unused and in the same condition that you received it.
Because all items are made to order, a general estimated production time is approximately 5-7 business days from the date of purchase.
Unfortunately sale items cannot be refunded or exchanged. Due to their unique nature, custom items cannot be exchanged under any circumstances; a refund may be approved in the event of proven fault with workmanship or materials used.
Please email firstname.lastname@example.org for further enquiries regarding our returns policies.