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▲ How long does shipping usually take?
All orders are posted with DHL from Bali, Indonesia. DHL is the courier company responsible for worldwide delivery. Packages are guaranteed to be delivered within 1 week of shipment and come with a waybill number that can be tracked HERE.
▲ How much is international postage?
Postage is calculated at checkout, depending on country & weight.
▲ Can I combine shipping when I buy more than one item?
When purchasing multiple items from the website or the Etsy store, you will be required to pay full postage for the first item and then a nominal charge of $5 for each additional item.
▲ Where can I find my tracking number?
Your tracking number is included in your shipping notification email. Be sure to check your spam/junk mail in case the shipping notification missed your inbox.
▲ Do you have a size guide?
If you are in between sizes, you can go up a size for a wearable, comfortable fit.
Please find a comprehensive size guide HERE
▲ What if they don’t fit?
Please refer to the size guide before purchasing to ensure the best fit for you. If there is a problem with sizing, please contact email@example.com to arrange an exchange.
▲ What is your returns policy?
I hope to be accessible to all of my customers and if there are problems with the items you purchase, I will be available to work out a solution.
We accept refunds and exchanges within 14 days on items purchased full price. We do not accept refunds and exchanges on items purchased on sale.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred. PLEASE EMAIL firstname.lastname@example.org TO LODGE A RETURN REQUEST.
Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material. We require proof of faulty items in the form of photographs and a brief description.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
▲ Are the fabrics see-through?
Given the nature of my fabrics (chiffon, rayon, thin-weave cotton), there tends to be a small element of transparency in all my clothing. This is only really evident in the white and lighter-coloured fabrics.
▲ What are the care instructions for the clothing?
I recommend my clothes to be hand washed in cold water and air dried in the shade.