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▲ How long does shipping usually take?

I ship all orders with Express Postage through EMS Indonesia. DHL is the courier company responsible for worldwide delivery. Packages are guaranteed to be delivered within 1 week of shipment.
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▲ Can I combine shipping when I buy more than one item?

When purchasing multiple items from my Etsy store, you will be required to pay full postage for the first item ($15) and then a nominal charge of $5 for each additional item.

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▲ Where can I find my tracking number?

Your tracking number is included in your shipping notification and is displayed as EE*********ID for Express Mail.

Be sure to check your spam/junk mail in case the shipping notification missed your inbox.
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▲ How do I track my package?

All packages can be tracked on www.ems.posindonesia.co.id or head to the link below and enter your tracking ID:

http://www.dhl-usa.com/en/express/tracking/shippers_reference.html

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What are the specific measurements for Pom Pom Shorts?

XS
waist band 55cm
waist band stretched 79cm
full width inside crotch 9cm half 4.5cm
top of waist band to side length 22cm

S
waist band 59cm
waist band stretched 81cm
full width inside crotch 9cm half 4.5cm
top of waist band to side length 24cm

M
waist band 64cm
waist band stretched 92cm
full width inside crotch 9cm half 4.5cm
top of waist band to side length 26cm

L
waist band 69cm
waist band stretched 102cm
full width inside crotch 10cm half 5cm
top of waist band to side length 28cm

XL
waist band 75cm
waist band stretched 112cm
full width inside crotch 10cm half 5cm
top of waist band to side length 30cm

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What are the specific measurements for Pom Pom Jumpsuits?

SIZE XS
Adjustable shoulder straps: total length 39cm, shortest length 20cm.
Centre bust to crutch: 49cm
Under arm (start of zip) - Side hem: 44cm

SIZE SMALL
Adjustable shoulder straps: total length 41cm, shortest length 22cm.
Centre bust to crutch: 51cm
Under arm (start of zip) - Side hem: 46cm

Size increases by 2cm each size.

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What are the specific measurements for the COCO playsuits?

XSMALL
bust: 40cm
Length (Shoulder to Hem of short): 73cm
Inseam: 3.5cm
Waist to Shorts Hem: 30cm

SMALL
bust: 42cm
Length (Shoulder to Hem of short): 75cm
Inseam: 5.5cm
Waist to Shorts Hem: 32cm

MEDIUM
bust: 44cm
Length (Shoulder to Hem of short): 77cm
Inseam: 7.5cm
Waist to Shorts Hem: 34cm

LARGE
bust: 46cm
Length (Shoulder to Hem of short): 79cm
Inseam: 9.5cm
Waist to Shorts Hem: 36cm


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Do you have a size guide?

The shorts have a comfortable elastic waist and fairly wide leg openings so the sizing is less critical than jeans. My jumpsuits have a side zip and adjustable shoulder straps so they too can be quite flexible.

If you are in between sizes, you can go up a size for a wearable, comfortable fit.

SIZE GUIDE:

XS = AU 4-6
US 0-2
UK 4-6
EU 32-34

S = AU 6-8
US 2-4
UK 6-8

M = AU 10-12
US 6-8
UK 10-12

L = AU 14-16
US 10-12
UK 14-16

XL = AU 18-20
US 14-16
UK 18-20

CLOTHING - INTERNATIONAL SINGLE SIZE CONVERSION
AU 4 6 8 10 12 14 16 18 20 22 24 26
UK 4 6 8 10 12 14 16 18 20 22 24 26
EU 32 34 36 38 40 42 44 46 48 50 52 54
US 0 2 4 6 8 10 12 14 16 18 20 22
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▲ What if they don’t fit?

Please refer to the size guide before purchasing to ensure the best fit for you. If there is a problem with sizing, please contact me at ljcdesignss@hotmail.com and we can arrange an exchange.

This will involve returning the unused item and having a replacement item of the same style and fabric sent to you in the appropriate size.

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▲ What is your returns policy?

I hope to be accessible to all of my customers and if there are problems with the items you purchase, I will be available to work out a solution.

As per my store policies:
"Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material. Returns are accepted for faulty items within 7 days of the date that you receive your order."

I usually require proof of faulty items in the form of photographs and a brief description.

As I mentioned, I'm happy to talk about different options, but usually a full refund, store credit or a replacement item are the norm.

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▲ Are the fabrics see-through?

Given the nature of my fabrics (chiffon, rayon, thin-weave cotton), there tends to be a small element of transparency in all my clothing. This is only really evident in the white and lighter-coloured fabrics.

To be on the safe side I usually recommend wearing nude/beige underwear with the lighter colours shorts.

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▲ What are the care instructions for shorts and jumpsuits?

I recommend my clothes to be hand washed in cold water and air dried in the shade.
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Inquires for wholesale orders are welcome. Please contact me for further information: lucy.cottee@hotmail.com