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r e t u r n s p o l i c y

As we make all items to order, we do have stricter returns and exchanges policies than a lot of other online retailers. Please read the following details carefully, and in full, for a comprehensive understanding of our policies.

 

r e f u n d s 

Refunds can ONLY be offered for products deemed to be faulty from either workmanship or materials used (photograph proof required). Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material. 

Cancellations of orders are available, however a cancellation request MUST be placed within 24 hours of the original order date. After this time, materials are cut and labour assigned to the production of your order. Strictly no cancellations are available beyond 24 hours after the order date.

 

s i z i n g  e x c h a n g e s :

Should the sizing of your order not work out, we're happy to arrange an exchange for you for an identical product, in a different sizing. 

To be eligible for a sizing exchange, your item must be unused and in the same condition that you received it.  

PLEASE EMAIL customerservice@ljc-designs.com TO LODGE AN EXCHANGE REQUEST. This must occur within 7 days of receiving your order. Exchange requests placed beyond this timeframe are subject to LJC Designs discretion. 

All shipping fees are strictly non-refundable, and replacement orders on exchanges will incur a reshipment fee.

Store credit is applicable only to full priced items, may not be used in conjunction with any other coupon codes or offers, and is excluded from shipping charges. 

 

p r o d u c t i o n   t i m e

Because all items are made to order, a general estimated production time is approximately 1 week from the date of purchase.

 

s a l e  +  c u s t o m   i t e m s

Unfortunately sale items cannot be refunded or exchanged. Due to their unique nature, custom items cannot be exchanged under any circumstances; a refund may be approved in the event of proven fault with workmanship or materials used. 

 

Please email customerservice@ljc-designs.com for further enquiries regarding our returns policies.