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r e f u n d p o l i c y

r e t u r n s

Returns are accepted for faulty items within 7 days of the date that you receive your order.

Refunds can ONLY be offered for products deemed to be faulty from either workmanship or materials used (photograph proof required). Because items are all made to order, I cannot offer a refund for 'change of mind' reasoning.

Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material. 

Because all items are made to order, a general estimated production time is 3-5 business days from the time of purchase. This timeline is a educated estimate ONLY, and unforeseen production factors may impact production times in both a positive and negative way. The projected shipping time provided by Etsy is a GUIDE ONLY.

Exchanges for alternate sizing is certainly available - it is the responsibility of the customer to return the original piece and provide shipment proof prior to a replacement being commissioned.

s a l e  i t e m s

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

s h i p p i n g 

Please ship returns in a padded envelope or a insulated box and include a copy of your order invoice. Shipping fees cannot be reimbursed. I can not accept responsibility for parcels lost in transit.

To return your product, you should mail your product to: 

Within Australia:

10 Fox St,
Albion 4010
Brisbane, QLD

International:

Jl. Kerobokan No. 22
Kerobokan KUTA Badung
BALI 80361
Indonesia

 

Please email customerservice@ljc-designs.com to lodge a return request.