Please be aware: all products are produced and shipped from Bali, Indonesia.
Postage price is dependant on the weight of your order.
Most orders* are posted with DHL from Bali, Indonesia. DHL is the courier company responsible for worldwide delivery. Packages are guaranteed to be delivered within 1 week of shipment and come with a waybill number that can be tracked HERE.
* orders must be addressed to a residential or business address (sorry, PO Boxes aren't accepted) within major metropolitan centres. Addresses that do not fulfil these criteria will be shipped with EMS Indonesia, and delivery handled by your local postage service. Shipping time will vary, however usually occur within 1-2 weeks.
NOTE: if your order is in stock in our Brisbane location (ie, masks), we will post with a local courier service (Australia Post, Couriers Please, Fastway) to expedite wait time.
All orders for rural areas are posted with EMS International, and will be delivered by the local express shipping service in the destination country. These packages are usually delivered within 10 business days of the shipment, however customs processing and clearance can affect these times.
As we make all items to order, we do have stricter returns and exchanges policies than a lot of other online retailers. Please read the following details carefully, and in full, for a comprehensive understanding of our policies.
Refunds can ONLY be offered for products deemed to be faulty from either workmanship or materials used (photograph proof required). Please be aware that all items listed are unique and handmade, variations in leather / fabric colour are characteristic of the material.
Cancellations of orders are available, however a cancellation request MUST be placed within 24 hours of the original order date. After this time, materials are cut and labour assigned to the production of your order. Strictly no cancellations are available beyond 24 hours after the order date.
Should the sizing of your order not work out, we’re happy to arrange an exchange for you for an identical product, in a different sizing.
To be eligible for a sizing exchange, your item must be unused and in the same condition that you received it.
Unfortunately sale items cannot be refunded or exchanged. Due to their unique nature, custom items cannot be exchanged under any circumstances; a refund may be approved in the event of proven fault with workmanship or materials used.
Please email firstname.lastname@example.org for further enquiries regarding our returns policies.